Store terms and conditions

STORE TERMS AND CONDITIONS

Effective from: May 1st 2026

1. GENERAL PROVISIONS & DEFINITIONS

1.1. Seller: Kontra Sport, ul. Chełmska 9/40, 00-724 Warsaw, Poland, TAX ID: PL5214019301, REGON: 525295859. Email: . Phone: +48 503 505 300.

1.2. Online Store: The e-commerce platform available at www.kontracamps.com.

1.3. Customer: Any natural person, consumer, or business entity purchasing physical goods through the Online Store.

1.4. Scope: These Terms apply exclusively to the purchase of physical products (such as sports apparel, gear, and accessories). Package travel, sports camps, and tourist services are governed by a separate document (General Terms and Conditions for Sports Camps).

2. TECHNICAL REQUIREMENTS (WEBSITE TERMS)

2.1. To use the Online Store, place orders, or browse products, the Customer needs:

  • An active internet connection.

  • A standard, updated web browser.

  • An active e-mail address.

2.2. The Customer is strictly prohibited from delivering unlawful content, modifying the website’s technical structures, or engaging in any hacking activities.

2.3. Any technical malfunctions or issues with the website’s checkout system should be reported directly to .

3. ORDER PLACEMENT AND CONTRACT CONCLUSION

3.1. Product descriptions, images, and prices displayed on the website do not constitute a legal offer by the Seller under the Polish Civil Code, but merely an invitation for the Customer to submit an offer.

3.2. The Customer can place orders 24/7 by adding selected products to the virtual cart.

3.3. To finalize the purchase, the Customer must provide delivery data, select a shipping and payment method, and confirm the order by clicking the final purchase button.

3.4. A binding sales agreement is concluded the moment the Seller sends an automated order confirmation to the Customer’s e-mail address.

4. PRICES, PAYMENTS, AND DELIVERY

4.1. All prices listed on the website are gross prices (including VAT) listed in the selected currency. Prices do not include delivery costs.

4.2. Total shipping fees depend on the selected delivery method (e.g., courier, parcel lockers) and are clearly displayed to the Customer in the cart summary before the final purchase.

4.3. Available payment options are presented during the checkout process (e.g., credit/debit cards, online transfers, or electronic payment gateways).

4.4. The standard dispatch time for physical goods is up to 5 working days from receipt of payment, unless a different delivery period is explicitly stated in the product description.

5. RIGHT TO WITHDRAW FROM THE AGREEMENT (14-DAY RETURNS)

5.1. A Customer who is a consumer (including sole proprietorships with consumer status under EU laws) has the right to withdraw from the sales contract within 14 calendar days without giving any reason.

5.2. The 14-day return window begins on the day the Customer (or a designated third party other than the carrier) takes physical possession of the product.

5.3. To exercise the right to return, the Customer must inform the Seller via a clear statement sent by email to . The Customer may use a standard return form model but it is not mandatory.

5.4. The Customer must ship the product back to the Seller’s registered address at their own expense without undue delay, and no later than 14 days from the day of notifying the withdrawal.

5.5. The product must be returned in an undamaged condition, with no signs of use beyond what is necessary to establish its nature, characteristics, and functioning. The Customer is liable for any diminished value of the goods.

5.6. The Seller shall refund all payments received from the Customer, including standard delivery costs (except for additional costs arising from a premium delivery method chosen by the Customer), within 14 days of receiving the return notice. The Seller may withhold the refund until the goods are received back or proof of return is provided.

6. COMPLAINTS AND WARRANTY (REKLAMACJE)

6.1. The Seller is legally obligated to deliver goods free from defects and in conformity with the sales contract under applicable provisions of the Polish Civil Code and the Consumer Rights Act.

6.2. If a product is defective or damaged, the Customer has the right to file a complaint via email to or by post.

6.3. In the complaint description, the Customer should provide: their name, order number, a description of the defect, the date it occurred, and their preferred solution (e.g., replacement, repair, price reduction, or refund).

6.4. The Seller will review and respond to the complaint within 14 calendar days of its receipt.

7. FINAL PROVISIONS

7.1. These Terms are governed by the laws of the Republic of Poland and the European Union.

7.2. For any matters not covered by these Terms, the provisions of the Polish Civil Code and the Act on Consumer Rights shall apply.

7.3. Disputes relating to online purchases can be resolved using the EU Online Dispute Resolution platform (ODR) available at: http://ec.europa.eu/consumers/odr.