Privacy Policy

This Privacy Policy defines the principles of processing personal data within the use of the website located under the domain www.kontracamps.com (hereinafter referred to as the “Service”).
The administrator of the Customers’ personal data is Kontra Sport, ul. Chełmska 9/40, 00-724 Warsaw, Poland, TAX ID: PL5214019301 (hereinafter referred to as “we”, “us”, or the “Administrator”).
The Administrator reserves the right to change this Privacy Policy at any time, particularly due to changes in the functionality of the Service, expansion of the product range, or changes in applicable legal regulations (GDPR).

When purchasing our products or booking sports camps, we may collect the following information:

Your personal data, including name, billing/shipping address, email address, telephone number, and date of birth.
Travel and accommodation information necessary for camp organization (such as identity document details if required by local authorities or hotels).
Special requirements, including dietary needs or specific health/medical adjustments necessary to ensure safe participation in sports activities.
Information about purchases, including order history, time and place of purchase, payment method, and transaction references.
Technical information about accessing our digital services, including operating system, IP address, internet identifiers, cookie data, and browser type.

When you contact us via email, telephone, or social media, or participate in surveys, we may collect:

Personal data provided for contact purposes (username, contact details).
Details of emails and other digital communications sent and opened by you, including any links contained therein.

If you provide personal data of other individuals during a camp reservation or product delivery, you guarantee that you have obtained their prior consent and are authorized to share their data with us in accordance with this Policy.

Contract Performance: Processing personal data is necessary to manage your online store orders, ship physical goods, process camp reservations, provide access to services, handle payments, and issue potential refunds.
Service Optimization: We use data to manage, maintain, and improve our website, checkout systems, customer support, and IT infrastructure.
Safety and Compliance: Personal data may be used to respond to safety-related interventions, accidents, medical requirements on-site during camps, or for insurance claim purposes.
Marketing and Communication: With your explicit consent, we may use your data to send newsletters, personalized offers, and details about upcoming sports events or products tailored to your interests.

Your personal data will only be shared with trusted third parties strictly necessary to perform our services:

Travel and Camp Partners: Hotels, local transport companies, and sports facilities involved directly in your camp preparation.
Logistics and Shipping Providers: Courier companies and postal operators (e.g., InPost, DPD, DHL) responsible for delivering physical goods purchased in our store.
Technical and Financial Subcontractors: Entities providing IT support, hosting, data storage, marketing automation tools, and professional online payment processors.
Public Authorities: Government, border control, or immigration authorities, if such disclosure is legally mandatory for international travel or safety regulations.

In accordance with the GDPR, every User has the right to:

Access their personal data and receive a copy.
Rectify (correct) incorrect or incomplete data.
Delete data (“right to be forgotten”), if permissible under applicable laws.
Restrict data processing.
Object to data processing based on the Administrator’s legitimate interests, including direct marketing.
Data portability to another service provider.
Withdraw consent at any time (withdrawal does not affect the lawfulness of processing based on consent before its withdrawal).
Lodge a complaint with a supervisory authority (in Poland: Prezes Urzędu Ochrony Danych Osobowych – PUODO).

Personal data will be stored only for the period necessary to fulfill the specific purposes:

Contract and Order Fulfillment: For the duration of the contract, and thereafter until the expiration of the statute of limitations for potential claims and accounting/tax document retention periods required by law.
Consent-based Data (Marketing): Until the User withdraws their consent or requests data deletion.
Legitimate Interests: Until an objection is raised, unless legal regulations allow further processing.

The Service uses cookies – small text files stored on the User’s end device (computer, smartphone, tablet). Cookies may be used by the Administrator and third-party partners (e.g., analytics or payment providers).
We use two main types of cookies:

Session cookies: Temporary files stored until logging out, leaving the website, or closing the browser.
Persistent cookies: Stored for a specified period or until manually deleted by the User.

Necessary cookies: Essential for the basic functions of the website, user authentication, and securing the online checkout.
Functional cookies: Remembering your preferences (e.g., language, font size, layout settings).
Performance/Analytical cookies: Collecting anonymous statistical data on how visitors interact with the website (e.g., Google Analytics).
Advertising cookies: Delivering marketing content and ads tailored to your sports interests (e.g., Meta Pixel).

Users can modify their cookie preferences or block cookies entirely at any time through their web browser settings. Restricting cookies may, however, affect the proper functioning of the Online Store checkout system.

Privacy policy & cookies